Professional experience

Responsible for the company's infrastructure end to end: designing it, keeping it running, and leading the team that supports it.

• Own the design, implementation and maintenance of business-critical infrastructure, sustaining 99.9% availability.
• Strengthened access controls, network security, backup practices and disaster-recovery readiness, backed by updated IT policies.
• Deliver infrastructure for software releases, integrations and operational needs in partnership with development and business teams.
• Lead five IT professionals across infrastructure, cloud services, user support, vendor coordination and security, improving project delivery timelines by 25%.

• AWS
• Microsoft 365
• Google Workspace
• Servers and networking
• Backup and disaster recovery

Built and operated the cloud infrastructure behind the company's applications, and removed manual work from maintenance and releases.

• Architected and operated AWS infrastructure that supported 99.9% application availability and cut maintenance costs by 50%.
• Tuned Progress OpenEdge database performance through index tuning and binary dump and load, improving critical data retrieval speed by 20%.
• Automated routine maintenance, saving about 10 hours of manual work each week.
• Improved CI/CD and release processes, raising software delivery productivity by 30%.
• Mentored intern engineers and worked across teams on releases and incident resolution.

• AWS
• Progress OpenEdge
• CI/CD
• Automation scripting

Kept client websites and applications online and fast, and rebuilt ageing applications on a modern framework.

• Administered hosting, domains, DNS, SSL certificates, backups and production deployments.
• Modernised legacy PHP applications into Laravel, improving application performance by 50%.
• Developed RESTful APIs and integrated third-party services using OAuth.
• Introduced CI/CD practices that raised release frequency by 30%.
• Handled website troubleshooting, database maintenance and performance optimisation for client-facing solutions.

• PHP
• Laravel
• REST APIs
• OAuth
• DNS and SSL
• CI/CD

First-line and second-line IT support for an export business: users, servers, networks and everything in between.

• Supported end users, servers, networks, hardware, software, antivirus, backups and data restoration in day-to-day IT operations.
• Troubleshot hardware and software faults, installed and maintained computers, and gave practical help to non-technical staff.
• Trained users and IT staff, maintained inventory records, and supported organisational policies and risk assessments.

• Servers and networks
• Desktop support
• Backups
• Antivirus